Customer care
Frequently asked questions
Everything you need to know about VELOCO ATHLETIC gym wear and activewear: sizing, shipping, returns, fabrics and payment.
What is VELOCO ATHLETIC?
VELOCO ATHLETIC is a performance apparel brand making gym wear, activewear and sportswear for men and women: quick-dry training tees, gym leggings, sports bras, gym shorts, hoodies, joggers and athleisure essentials, designed for training, football, running and everyday wear.
Where does VELOCO ATHLETIC ship to?
We ship to every country in the European Union, plus the United Kingdom, Switzerland, Norway and Iceland.
Shipping & deliveryHow much does shipping cost?
Shipping is free on orders of €50 or more. Below that, shipping is calculated at checkout based on your destination and the size of your order.
Shipping & deliveryHow long does delivery take?
Every item is made to order. Production typically takes a few business days, plus carrier transit time to your country. You get an email confirmation when you order and a shipping notice with tracking once your order leaves the warehouse.
Can I return or exchange an item?
Because every item is made to order in the size and colour you pick, we can’t accept change-of-mind returns or exchanges. If your order arrives damaged, misprinted or isn’t what you ordered, tell us within 30 days of delivery and we’ll send a free replacement or a full refund. You don’t need to send it back.
ReturnsHow do I find my size?
Use the size guide, which lists chest, waist and hip measurements in centimetres for sizes XS to XXL. If you fall between two sizes, size up for a relaxed fit or down for a closer fit. Each product page shows which sizes that item comes in.
Size guideWhat are VELOCO ATHLETIC clothes made of?
The Performance line (tees, long-sleeve tee and shorts) is made from lightweight, quick-dry polyester that wicks sweat away. The Arrival line uses soft cotton, heavyweight cotton, 100% organic cotton (Arrival Oversized Tee) and brushed cotton-fleece (hoodies, sweater and joggers). The Active Legging is made from a technical fabric with recycled fibres.
Does VELOCO ATHLETIC make women’s gym wear?
Yes. The women’s collection includes the high-waisted Active Legging, the racerback Active Sports Bra, the Active Crop Tank, the Arrival Legging and Arrival 3/4 Legging, the women’s Performance Tee and unisex hoodies and tees.
Shop women’s gym wearHow do I pay?
Checkout is handled securely through our payment provider Mollie. You choose your payment method at checkout.
How do I contact VELOCO ATHLETIC?
Email us at info@velocoathletic.com with any question about size, fit or an order.
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